At digitalcivilengineer.com, we strive to provide exceptional civil engineering services that meet your specific needs and exceed your expectations. However, we understand that unforeseen circumstances may arise requiring a refund or return. This policy outlines our terms for such situations.
Services:
- Project Initiation: Due to the time and effort invested in project setup and initial consultations, we do not offer refunds for project initiation fees once work has commenced.
- Ongoing Services: For ongoing services like project management, design development, or site inspections, any unused portion of pre-paid fees will be refunded upon project cancellation or completion.
- Hourly Services: We do not offer refunds for hourly services rendered.
Digital Products:
Delivery: All digital products, including reports, templates, and other downloads, are delivered electronically.
Refunds: Due to the nature of digital products, all sales are final and non-refundable. However, we may offer store credit or exchanges in exceptional circumstances
Physical Products (if applicable)
Due to the time and effort invested in project setup, initial consultations and nature of our products, we do not offer refunds for any products.
Transparency and Communication:
We believe in open communication and transparency throughout the project lifecycle. If you have any concerns about our services or need to discuss a potential refund, please do not hesitate to contact us directly. We are committed to finding a solution that is fair and agreeable to both parties.
Contact us at services@digitalcivilengineer.com for questions related to refunds and returns.